I had something like that and e-mailed them this what I got (it's exact copied) I hope it will help:
Dear 18 Wheels of Steel: Haulin' Customer,
Thank you for your recent communication. Try a clean install of the game. Please
delete the 18 Wheels of Steel: Haulin directory before installing the game
again. Also, please temporarily disable any running antivirus software during
the install as these can mess up the install.
If previously installed, please uninstall the program by using the Add/Remove
Programs function found in your Control Panel.
The CD may have static on it. You may need to run the CD under warm water and
rub it gently with your fingertips. To dry the CD, dab it with a paper towel,
be careful not to rub the CD it will become scratched. Let the CD sit until
completely dry and try to run the install again.
You may want to apply the critical updates for your Windows Operating System
from Microsoft at:
www.microsoft.com/ms.htm Click on Downloads and then
select Windows Update from the drop down menu. Click on scan for updates.
Download and install the Critical updates for your computer (at ValuSoft, we
also download and install the recommended updates as well).
Improve your computers performance by doing a Disk Cleanup and Disk Defrag. Go
to START / Programs / Accessories / System Tools. Select Disk Cleanup - make
sure your hard drive is selected. Depending on the last time you did this - it
could possibly run for up to a few hours.
Next Go to START / Programs / Accessories / System Tools. Select Disk Defrag.
This will put your hard drive in logical order and repair errors. This should
optimize your hard drive for best performance.
Disable any anti-virus software that may be running, make sure that you are
logged in with Administrator rights.
Now install the program.
Let us know how it goes. ValuSoft is committed to customer satisfaction. If we
cannot get your program to install and run on your computer, we will gladly
offer you a refund or exchange.
Regards,
ValuSoft Tech Support
NOTE: If you reply to this message, please do NOT alter the subject line of
this e-mail as it helps us prioritize your request.